Below are the answers to the most commonly asked questions regarding support issues such as login issues, certificate generation and CPD & CBC attainment records. Please review these questions for an answer to your support enquiry before you submit a support ticket.
To complete multiple enrolments in any ComplianceNet FTA training courses please follow the instructions below:
On receipt of your bulk enrolment request we will enrol your users, send them enrolment emails and issue a consolidated invoice.
No. It is the responsibility of the applicant to apply for accreditation for the NCCC and AEPCOMM Approved Arrangement. After successful completion of this unit of competency, you are required to apply to the Department of Agriculture and Water Resources for your NCCC and AEPCOMM Approved Arrangement. Please email your request to the Broker Engagement Team for assessment and provide the following:
If requirements are satisfied, you will receive an email from the department confirming your accreditation number to allow lodgement of entries.
For assistance with enrolment and payment issues please email czalai@FTAlliance.com.au or call 02 9975 1878.
A spam filter may be blocking the email messages that ComplianceNetFTA sends to you.
You may need to add the ComplianceNet FTA system’s email domain (www.compliancenetfta.com.au) to your email client or your company’s mail server whitelist in order to receive ComplianceNet FTA system generated email messages.
No. We require each person to be individually registered.
To successfully complete your ComplianceNet FTA course you are required to pass a final assessment which is then counted towards your CPD points for the customs broker licensing period. The training cannot be completed successfully using a shared user registration.
All training records are stored securely for a minimum of 5 years. You may return to the system at any time to reprint your certificates using your username and password.
Download our Login to ComplianceNet FTA training guide.
Click here to access our 'forgotten my password' function. You will be prompted to enter your username OR your email address. An email containing your username and password will be sent to your registered email address.
If you don’t receive the message, or you have forgotten your username and email address, please contact us directly by using our support form below.
No, you can come and go as many times and whenever you like. However, assessments need to be completed in a single session.
To minimise the risk of not passing your final assessment, selected ComplianceNet FTA courses include a practice test prior to attempting the final assessment. You can attempt the practice test as many times as you like. There is no restriction on the number of times you may attempt the final assessment test.
Yes. On successful completion of your ComplianceNet FTA Training course you will be able to download and print a certificate.
Login to ComplianceNet FTA training and select the 'Certificate' icon for the completed course.
Go to My Courses to view your completed courses, CPD Stream, CPD Points and Completion Date. Certificates of attainment should also be printed as proof of successful completion.
Note: You must obtain at least 18 points in Stream A as part of your 30 CPD points. This must to be completed in the current broker licensing period which extends from 1 April to 31 March each year. CBC courses also attract CPD points.
If you would like to know more about ComplianceNet FTA, our services and pricing please call us or complete our enquiries form below.
Call us: 02 9975 1878
Mail: 68 Brooker Avenue, Beacon Hill, NSW 2100